Refund Policy

Thank you for choosing Brenvora. We strive to provide high-quality software and web development services. Please read our refund policy carefully so you understand your rights and obligations.

1. SaaS CRM Subscriptions

Our SaaS CRM platform is offered with a 14-day free trial. We encourage all users to thoroughly test the software during this period.

• Monthly Plans: Payments are non-refundable. If you cancel your subscription, you will retain access to the platform until the end of your current billing cycle. We do not provide prorated refunds for partial months.
• Annual Plans: We offer a 7-day money-back guarantee on annual subscriptions. If you cancel within the first 7 days of your annual purchase, you may request a full refund. After 7 days, annual subscriptions are non-refundable.

2. Web Development & eCommerce Services

Because custom web design and eCommerce development involve the allocation of dedicated labor, specialized skills, and non-recoverable time, our refund policy for these agency services is strictly milestone-based:

• Initial Deposit: The initial project deposit (typically 50%) secures your spot in our development queue. This deposit becomes non-refundable once work has officially commenced (e.g., discovery calls, wireframing, initial design mockups, or server setup).
• Design Phase Cancellations: If you choose to cancel the project after reviewing the initial design mockups—but before any coding or development has started—we will evaluate the hours logged. We reserve the right to retain the initial deposit to cover our design labor, but you will not be billed for the remainder of the project.
• Mid-Development Cancellations: Once you have approved the design mockups and our team has begun coding and building the website, no refunds will be issued for any deposits made. If a project is canceled at this stage, the client will be billed for the total labor and hours already spent up to the point of cancellation.
• Completed Work & Launches: Once the final product has been delivered, approved by the client, or launched to a live server, the project is considered complete. No refunds will be issued under any circumstances after final delivery.

3. Third-Party Costs (Domains & Hosting)

Any funds allocated toward third-party services—such as purchasing domain names, SSL certificates, premium stock photography, or external software licenses—are strictly non-refundable once the purchase has been made on your behalf.

4. How to Request a Cancellation

To cancel your SaaS subscription, you may do so directly from your Billing Dashboard within the platform. To request a cancellation of a web development service or inquire about an eligible refund, you must submit a written request via email to our support team.