Terms & Conditions

1. Agreement to Terms

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Brenvora LLC ("we," "us," or "our"), concerning your access to and use of the https://brenvora.com website, our SaaS CRM platform, as well as any other media form, media channel, mobile website, web development services, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site" and "Services").

By accessing the Site or utilizing our Services, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions.

2. User Accounts (SaaS Platform)

If you register for an account on our SaaS CRM platform, you agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

3. Web Development Project Terms

For clients engaging Brenvora for custom web design, eCommerce development, or digital marketing, the following terms apply unless overridden by a custom Statement of Work (SOW):

• Client Responsibilities: You agree to provide all necessary text, images, brand assets, and feedback in a timely manner. If a project is delayed by more than 30 days due to client inaction or failure to provide requested content, we reserve the right to pause the project and invoice for the work completed to date.
• Revisions: Our web development packages include a specified number of design revisions as outlined in your quote. Once a design mockup is formally approved, any subsequent structural or design changes will be billed at our standard hourly rate.
• Project Abandonment: If there is no communication or progress from the client for 45 consecutive days, the project will be considered abandoned. Any deposits paid will be forfeited, and a reactivation fee may apply to resume work.
• Browser & Device Compatibility: We build websites to display beautifully on all modern, updated browsers (Chrome, Safari, Firefox, Edge) and mobile devices. We do not guarantee backwards compatibility with outdated or unsupported browsers.

4. Fees, Billing, and Payment

We accept payments via major credit cards, Stripe, PayPal, and bank transfers (where applicable). You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site.

SaaS Subscriptions: Billed on a recurring basis (monthly or annually). If you fail to pay your subscription fee, your access to the CRM platform may be suspended or terminated after a brief grace period.

Web Projects: Generally require a 50% upfront deposit before work commences. Final delivery of files, migration to your hosting, or launching of the live website is strictly contingent upon full receipt of the final invoice payment.

5. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, SaaS software architecture, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") are owned or controlled by us or licensed to us.

Client Websites: Upon full and final payment of a custom web development project, the copyright of the specific front-end design and content provided by the client transfers to the client. We retain the right to display the completed project in our agency portfolio.

6. Prohibited Activities

You may not access or use the Site or our SaaS software for any purpose other than that for which we make the Site available. As a user of the Site, you agree not to:

• Systematically retrieve data or other content from the Site to create or compile a database or directory without written permission from us.
• Circumvent, disable, or otherwise interfere with security-related features of the Site.
• Use the platform to send unsolicited emails, spam, or SMS messages that violate the CAN-SPAM Act or TCPA regulations.
• Attempt to impersonate another user or person or use the username of another user.

7. Limitations of Liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE OR OUR SOFTWARE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8. Governing Law

These Terms shall be governed by and defined following the laws of the State of New Mexico, United States. Brenvora LLC and yourself irrevocably consent that the courts of New Mexico shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.